No, I am not lj-cutting this.
~ RESERVATIONS AND PHONE CALLS / WITH THE HOST ~
- When making a reservation, please let us know if someone in your party is in a wheelchair or has limited mobility. That way, we can reserve an easily accessible table for you.
- Likewise, let us know if you will need high chairs. This will help us have the table ready for you when you arrive.
- Please include babies in your head count, even if they are still in carriers. It doesn't matter if they eat or not; we still need to allow room for them.
- If we are booked solid, it is because a lot of people called for reservations before you did. It is not because I am a rotten bitch out to ruin your day.
- If there is a long wait, it is because we are full and you showed up without a reservation. It is not because I am a rotten bitch out to ruin your day.
- Yes, some parties that arrive after yours may be seated before you are. This is either because A. they have reservations, or B. because they are smaller parties than yours, and can be accommodated immediately.
- We do not seat incomplete parties unless they have reservations. There are several reasons for this, but long story short, it's to keep things moving smoothly for everyone - customers, servers, and kitchen staff. You are not three years old. Do not be a dipshit about this. Do not get three inches from the host's face and shout demands. (Hint: this does not magically make tables open up faster.) Do not just walk right past the host and seat yourself.
Note: sometimes we do seat incompletes. There are perfectly good reasons for this, the most common being: 1. fussy babies/kids approaching the 'food now or I scream' event horizon, 2. someone's blood sugar is falling and they need to eat ASAP, or 3. one or more members of the party are elderly and need to sit down.
- Please do not manhandle or "steer" the host by the shoulders when he/she is seating you. Instead, ask, "may we sit over there instead?" I should not have to say this.
- If you come in outside of peak hours, chances are some sections will be closed. This means there is no server currently assigned to them, and/or they are being cleaned and prepared for the next shift. This also means that if you insist on sitting in a closed section, there will be a scramble to figure out who takes your table, and the cleaning might not get finished in time for the next shift.
- Unless you really like being put on hold, please try not to call between 11AM and 1PM, or between 6:30PM and 8:30PM. "Hold" is not for when the host is lazy and trying to ignore you; it is for when the host has to deal with a dozen people simultaneously.
- Likewise, if you are calling in a long order for pickup, NOON IS NOT THE TIME TO DO IT.
- "Hey, this restaurant has been featured in a bunch of magazines, and it says here that ___day is their most popular day! Let's show up with a party of 14 without a reservation! If we can't be seated immediately, we can always yell at the host!"
Can you spot anything wrong with this thought process?
- If you decide to leave instead of waiting for a table, please let the host know. This will save us approximately ten minutes of desperately trying to locate MACGUFFIN PARTY OF SIX
- Did you have to wait a long time for your food? This is not the host's fault; do not take it out on them.
~ AT THE TABLE / WITH YOUR SERVER ~
- Did you have to wait a long time for a table? This is not your server's fault; do not take it out on them.
- Did your baby/toddler wreak havoc? Is the floor littered with Cheerios you brought in? You know what to do. Yes, we have bussers, but leaving tornado wreckage of french fries all over the floor and chairs 1. adds heavily to bussing time (since it necessitates vacuuming), 2. seriously slows down the process of turning tables, and 3. is just plain rude.
- Is your baby/toddler screaming? And screaming? And screaming? We have a lovely courtyard.
- Is the baby/toddler at the table next to you screaming? And screaming? And screaming? Your server has no control over the volume, pitch, and/or location; please do not penalize him/her for other patrons' actions. (or lack thereof)
- Are you drunk (or just a dick) and screaming? And screaming? And screaming? If so, you are making things unpleasant for the other patrons around you. As for the waitstaff? They are probably starting a betting pool on when/whether you will piss yourself at the table. (And will draw straws for who has to wipe it up.)
- Is the restaurant empty? Are the candles blown out and the floors being swept? Is it past closing time? WHAT SHOULD YOU DO?
- Is it 2 A.M. (midnight on Sunday)? Then by state law, we can no longer serve you alcohol. Your server/the bartender did not make this law. Do not take it out on them.
- Did your server forget something? Is anything missing? LET THEM KNOW. 99% of the time, the response will be, "oh, I'm very sorry, I'll take care of that for you right away."
- Phone number on receipt = not a tip, just tacky. Phone number on receipt in place of tip = Congratulations, you are now That Guy. Also? She is totally not calling you, ever.
- Paying by card? Awesome. Paying split evenly on two, three cards? Cool. Splitting the check eight ways in different methods of payment? DICK MOVE. Fourteen separate checks? Congratulations, your party is now Those Guys.
- You already know you will need separate checks? Please let your server know before you order. That way, your tabs can be separated from the start. This is easier for your server, easier for the kitchen, and easier and faster for you. EVERYBODY WINS
- Are you splitting a check between cash and card? REMEMBER TO TIP ON THE ENTIRE AMOUNT OF THE CHECK. Last night, I had a $150 tab - $90 was paid in cash, and the remainder was split into two payments of $30. We aren't allowed to take tips out of partial cash payments, so naturally, they forgot about the $90. 3 hours of prompt, attentive, accurate service for a 7% tip.
I know it's easy to forget, but please, please remember this.
- Our napkins are the wrong color? Sorry. You don't like the font on the menu? Sorry. You're pissed we don't serve off the dinner menu at 2PM? You're furious we no longer serve salade nicoise? You take all this out on your server, speak to them like they're three, and tip 8% for good service? You're a douchebag; get out.
- You show up hungry, let the host/server know about any special needs or preferences, and behave in a civilized, non-dick fashion? Thank you for coming - it's a pleasure. We would love to have you back any time. (And we mean it, really.)
- You have a reservation, show up hungry, let the host know your exact number and what type of table you want (if you have a preference), let the host/server know about any special needs, order cocktails/dessert, joke a bit with your server, are generally pleasant to serve, and tip around 20%? Chances are, not only have you had a good evening out, but you have just made several people's nights a lot better.
And we will remember this (and you), too.